ABOUT SHU DENTAL LAB
OUR MISSION
Shu Dental Lab has been a full-service dental lab providing quality work since 1983. We are trusted as one of the best full-service dental laboratories and milling centers. Fully equipped with the latest technology and staffed with highly skilled dental technicians. A full milling center is equipped with several milling units, scanners, and a 3D printer. We are fully equipped with the latest CAD/CAM technology and E.S.I.T.® implant systems.
Our lab provides implant crowns, bridges, and dentures from our milling center in 9 business days. We work with dentists, doctors, orthodontics, and medical colleges and universities.
We are always looking to learn new cutting-edge technology and improve our services to our customers. Our goal is to provide the extra help you need to expand your business at reasonable and affordable dental costs. The bottom line is that your success is our success!
PRIVACY POLICY
TERMS & CONDITIONS
Please check all impressions and models before sending them to us. We will give one week's notice before any price changes (except in cases where there has been an extreme change in the international exchange rate or in the alloy market price).
Turn Around
We require nine business days to complete all cases; this does not include weekends or holidays. The day we receive the case in our office is the first day, and all cases will be returned and completed at your office on the 9th business day. If at any time we run into a problem that will affect your delivery date, you will be notified immediately to reschedule. We ask that you please do not schedule your patient on the day of return, as we cannot guarantee a delivery time. Rush services are available if requested in advance. If a return due date is not specified on your prescriptions, we will automatically process the case in nine business days. Please be advised that all same-day/24-hour repairs will be returned to you by the end of the business day.
Payments
All accounts are payable within 30 days of the statement date. Accounts not paid within the stated terms will be subject to COD status and a late charge of 2% of the unpaid balance. If accounts reach 45 days past due, we will stop all work on the account, and you will be turned over to collections. Accounts that are subject to COD will be charged a COD fee of $11.00 per delivery. We accept personal checks, certified/cashier checks, direct bank transfers, and Visa and MasterCard as forms of payment. At any time, we have the right to stop all work on cases until payment is made. There is a $30.00 return check fee.
Shipping and Handling
All completed cases will be returned to you free of charge. All local and carrier customers are on a routed schedule; if you call for a pickup, the driver might not be able to make it until the following business day.
Prescriptions
We have several doctors with the same name. To avoid any confusion, there is a space at the bottom of the prescriptions where you can write your address. If an address is not provided, this will delay the case until we find out what office it belongs to. Please specify what type of metal you would like to use on each prescription. There is a full list to the left that can be checked off for each case. Please have the entire prescription filled out. This will keep delays down and our quality up.
Remake
All remake/re-set cases must be returned with all original materials, a removable crown & bridge, and all models. If the original product is not returned, you will be charged a second time. When the original product is returned to us, we will issue a credit if the product was made within one year and is a fault of our laboratory.
Warranty Information
Our work is covered by a full one-year warranty. The exception is acrylic temporary crowns, which will NOT be covered under any warranty. No cases will be accepted for credit after the one-year mark. Credits will be reviewed to determine if a credit is to be given. You will be charged for any of the following: A shade change is requested, A preparation is re-prepped, or the Material of the case is being changed for any case sent back after the one-year mark, even if we question a case regarding the quality of the impression or model and the doctor instructs us to complete it as is.